Logistics Policy
1. Objective
To guarantee the timely, secure, and efficient delivery of LED display products to customers worldwide while maintaining product integrity throughout the transportation process.
2. Applicability
This policy governs the shipment of all LED display products to international markets, including regions such as North America, Europe, Asia, South America, Africa, and Oceania.
3. Shipping Methods
The most suitable shipping method—whether by sea, air, or land—will be determined based on customer needs, destination logistics infrastructure, and the specific requirements of the products.
4. Packaging Specifications
All products will be packaged in compliance with global shipping standards to prevent damage during transit. Packaging will incorporate:
Anti-shock and moisture-resistant materials
Reinforced outer boxes
Clearly visible labels and markings
5. Insurance Coverage
To safeguard customer interests, transportation insurance is included for every export shipment. This insurance covers risks such as damage, loss, or theft from the point of origin to the final destination.
6. Customs Documentation
A complete set of customs clearance documents will be provided, including commercial invoices, packing lists, certificates of origin, and CE certifications. These documents will be prepared accurately and delivered promptly to ensure seamless customs processing.
7. Delivery Timelines
Shipments will be arranged promptly after order confirmation and production completion. Delivery times vary by destination and are estimated as follows:
Sea freight: 30-60 days
Air freight: 7-14 days
Land freight (for neighboring countries): 10-20 days
8. Shipment Tracking
Customers will receive detailed tracking information for all shipments, enabling them to monitor the logistics status in real-time. Regular updates on shipping progress will be provided, and proactive communication with logistics partners will ensure smooth delivery.
9. Issue Resolution
In the event of transportation-related issues (e.g., damage or delays), immediate communication with customers and logistics providers will be initiated. Effective solutions will be implemented, and appropriate compensation will be offered based on the circumstances.
10. Partnerships
We collaborate exclusively with reputable and rigorously vetted logistics providers to ensure the highest standards of service reliability and quality.
11. Environmental Commitment
We prioritize eco-friendly shipping solutions and aim to minimize carbon emissions as part of our commitment to corporate social responsibility.
12. Policy Updates
This policy is effective upon publication and may be revised periodically to reflect market changes or company needs. Any updates will be announced on the company’s official website and will take effect immediately.
